How can we help?

Quick troubleshooting

No overnight recording was captured

1. Allow microphone access for Sleep Tracker in device Settings.
2. Place the phone on a stable surface near your pillow, with the microphone unobstructed.
3. Keep the device charging and make sure enough storage is free.
4. Avoid force-quitting the app during a session; other apps using audio (calls, alarms, music) can interrupt recording.

Detected events or clips are missing

1. Reduce nearby noise such as fans, air conditioners, or TVs.
2. Keep the phone within about an arm's length of where you sleep.
3. Remember that detection is an estimate and depends on placement, sound level, and hardware.

Bedtime reminders do not arrive

1. Allow notifications for Sleep Tracker in device Settings.
2. Check that reminders are turned on and the time is set inside the app.
3. Turn off Focus modes that silence Sleep Tracker.

My Premium purchase is missing

1. Use Restore purchases in the app while signed in to the Apple Account used to buy Premium.
2. Confirm the purchase in your Apple purchase history.
3. Email us with the product name and purchase date. Never send payment-card details.

Purchases, cancellations, and refunds

Premium Lifetime is a one-time purchase and does not renew. If you have a legacy subscription, manage or cancel it in your Apple Account subscription settings. Refunds are handled by Apple at reportaproblem.apple.com.

Your data

Recordings and reports are stored only on your device. Delete individual nights or all data inside the app; uninstalling the app also removes local data, subject to your device backups. To limit ad tracking, turn off Allow Apps to Request to Track in iOS Settings → Privacy & Security → Tracking. See the Privacy Policy for details.

What to include when you write

Your device model, iOS/iPadOS version, app version, what you expected, and what happened. Screenshots help — remove any personal information first. Please do not send audio recordings unless we ask.