How can we help?

For app issues, purchase help, privacy requests, feedback, or feature requests, contact Pray support. Include your device type, app version, and a short description, but never send your password, full store receipt, or sensitive prayer text.

Email Pray support

Quick troubleshooting

The app will not load or content is unavailable

  1. Confirm your connection, then retry.
  2. Close and reopen Pray.
  3. Install the latest app version and restart your device.
  4. If saved content is available, continue offline and retry network features later.

Reminders do not arrive

  1. Open device Settings and allow notifications for Pray.
  2. Check the reminder time and enabled days inside Pray.
  3. Disable battery restrictions that prevent scheduled notifications.

Voice prayer input does not work

  1. Allow microphone and speech-recognition access in device Settings.
  2. Check that your device supports speech recognition for the selected language.
  3. You can always type a prayer instead.

A purchase is missing

  1. Use Restore purchases in Pray while signed into the app-store account used to buy Lifetime Premium.
  2. Confirm the purchase in Apple or Google purchase history.
  3. Email support with the store, product name, and transaction date. Do not send payment-card details.

Account and data deletion

Signed-in users can permanently delete their account from Pray → Extras → Settings → Delete account. This requests deletion of the account and associated server-side data, including user-generated content, except limited information that must be retained for legal, security, fraud-prevention, dispute, or transaction-record obligations.

If you cannot access the app, email support from the address associated with your account. Put “Delete my Pray account” in the subject. We may ask you to verify control of the account before acting.

Request account deletion

Deleting Pray from your device does not delete an account. Account deletion does not reverse a completed Lifetime Premium purchase; refund requests are handled under the applicable app store’s rules.

Community and AI reports

Use the in-app report, hide, and block controls for objectionable community content or abusive users. For an offensive or unsafe AI response, contact support with a brief description and the approximate date. Do not resend sensitive content unless needed to investigate.

Pray is not emergency, medical, mental-health, legal, or pastoral care. If you face immediate danger or may harm yourself or someone else, contact local emergency services or a qualified local crisis resource.

Compatibility

Pray supports compatible iPhone, iPad, and Android devices. Some features require a supported OS version, network connection, account, permission, or app-store service. Widgets and other system integrations can vary by platform and device.